High Impact Coaching

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Hair Salon AI Setup

High Impact Front Desk Concierge

New Client Configuration

Ai Setup

Business Name:

Owner / Manager Name:

Website or Booking Link:

Business Address:

Owner / Manager E-Mail:

Owner / Manager Phone Number:

Current Booking Software:

Software Program:

Business Hours:

Payment Policy (Check all accepted methods:)

Visa

Master Card

Discover

AMX

Personal Checks

Cash

Upload Service Menu & Pricing (Must include: Pricing, Duration, & Processing Times.)

Upload Policies & Procedures (General business operating manuals.)

Re-Do Policy:

Refund Policy (Services & Retail)

Pet Policy:

Age Restrictions:

Team Roster & Levels List team members, their levels, and specialties. (Or upload roster)

Or

Are you a Level-Based Salon?

Yes

No

AI Authorization (80%) Configuration

Send and receive text messages and voice calls to clients & team members

Cancel and reschedule appointments within policy limits *

Modify appointments

Provide google location link for directions

Provide service menu link and pricing

Staff Responsibilities (20%) Acknowledgment

Consultations for complex services (i.e. color corrections)

Client check-in & check-out

Handle client service challenges

Greeting clients walking in the door

Rebooking in-salon clients

Voice Gender:

Female

Male

Pacing & Vibe:

Complex Service Triggers Select the services that require a human consultation. The AI will pause booking for these and request a manager callback.

Color Correction

Full Bleach / Platinum

Hair Extensions

Bridal / Wedding

Perms / Chemical Straightening

Additional Service

Greeting Script:

Luxury: "Thank you for calling [Salon Name], where beauty is our passion. How may I assist you?"

Friendly: "Hi! Thanks for calling [Salon Name]. This is [AI Name], how can I help you today?"

Efficient: "[Salon Name], this is the automated desk. How can I help?"

Custom Script

Cancellation / Late Change Window Preference

Strict 48 Hrs Best for high-demand, exclusive salons.

Standard 24 Hrs Industry standard. Balanced fairness.

Flexible Same Day Best for high-volume locations.

What are your upsale services?

Custom Policy Terms

Late Arrival Rules (Max 15 Mins) How late can a client be before the AI takes action?

Deposit Requirement Logic:

Action to take if late:

Auto-Cancel & Charge No-Show Fee

Text Stylist & Ask for Permission

Contact Management Immediately

The "AI Bouncer" (Smart Blacklist) This feature protects your revenue by identifying repeat offenders. If a client has 2 No-Shows in 6 months:

Warning: Require 100% deposit for next booking.

Block: Prevent online booking; force them to call manager.

Ban: Block number completely.

Inquiry Handling:

Curiosity & Pricing Calls Allow AI to answer pricing questions and handle general curiosity calls to free up staff.

Front Desk Knowledge Base:

Write my own:

What Should AI Always Say?

What Should AI Never Say?

Automated Reminders

No Reminders

Confirmation (Immediate)

Reminder (72 hrs before)

Reminder (48 hrs before)

Reminder (24 Hrs Before)

"Running Late?" (1 Hr Before)

Active "Ghost" Client Reactivation Prompt AI to reach out to clients who left without a future appointment.

Active

Disable

Reach-Out Timing - When should we message them?

4 weeks after last visit

8 weeks after last visit

12 weeks after last visit

Nonactive "Ghost" Client Reactivation Prompt AI to reach out to clients who left without a future appointment.

Active

Disabled

Reach-Out Timing - When should we message them?

6 months after last visit

9 months after last visit

12 months after last visit

Reputation Management

Auto-Request Reviews Send a Google Review link 15 or 20 minutes after the appointment ends.

Contact Name:

Mobile Number (For Alerts):

Google Review Link

Escalate to Management when:

Client asks for a refund

Client wants service redone

Client expresses significant dissatisfaction

Client mentions "lawsuit" or "legal"

The Offer: What incentive should we send?

Warmth: "We miss you! Come in for a trim."

Discount: "10% Off your next visit."

Write My Own...

Write My Own

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*Note: This feature depends on our ability to connect with your CRM.

About

High Impact Coaching

Jill and Derek are Beauty Business Coaching Experts specializing in leadership development and cost reduction initiatives resulting in increased profitability.

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- 1-on-1 Coaching
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